Value Added Distribution

Retail and Online

Neoteric Nepal, with its presence in major cities across Nepal, offers a seamless blend of offline and online IT services and consultations to provide maximum convenience to customers. With six physical stores in Jawalakhel, Newroad, Maitighar, Kamladi, Pokhara Nadipur and  Gaming Store in Labim, Neo store has been a well-established IT retail chain for over 14 years. The stores offer an extensive range of genuine IT products from renowned brands like Dell, Asus, Logitech, JBL, and more, including mobiles, laptops, tablets, printers, cameras, and accessories. Neo store is known for its pre-sales and post-sales consultancy, allowing customers to make informed decisions and receive professional support, while also serving as an authorized service center for maintenance and repairs. The convenience of collection centers at all locations enhances the customer experience. In addition to the physical stores, Neo's online platform, neostore.com.np, serves as a one-stop shop for over 9000 products from 61+ well-known brands, ensuring quick delivery and exceptional after-sales service. With over 5000 loyal customers, Neo store continues to be a trusted destination for authentic IT products and services..

Distribution

Neoteric has over 1000 channel partners all across the country in various sectors such as Mobile & Lifestyle, IT Consumer, IT Commercial, Surveillance, Consumer electronics, and System Integrations. Neoteric channel reach’s presence can be found online, consumer level, and on B2B level to even governmental project levels. Neoteric’s reach and distribution is the best you can find in the country.

Logistic and Supply Chain

Neoteric has the capacity to handle supply chains from end to end. From having expertise in import logistics to in-country distribution logistics – neoteric has a dedicated expert team for this management powered by warehousing, transport and ERP systems.

Neoteric F1 warranty and repair service

Neoteric's F1 Service Centre is designed to deliver comprehensive and dedicated maintenance support for client computing products and solutions. Our center operates under ISO certification, ensuring that we adhere to the highest standards of service quality, reliability, and customer satisfaction. Whether your Neoteric products are still under warranty or have exceeded that period, we provide authorized service and support tailored to meet your needs.

One of the key features of our service center is the ability for customers to independently create and track service tickets through our intuitive system. This streamlined process allows users to monitor the status of their service requests in real-time, ensuring transparency and reducing the need for follow-up inquiries. Our system is designed to make service management as seamless as possible, empowering customers to resolve issues efficiently.

In addition to remote support, our service center includes Expert Stations in-store. These stations are staffed with trained professionals ready to provide immediate assistance, allowing customers to receive hands-on support for any technical issues they encounter.