Neoteric Nepal Privacy Policy

1. Information We Collect

A. Information You Provide

When you engage with us as a business client or website visitor, we may collect:

• Contact Details: Name, email, phone number, and company details when you:
  • Request product quotations
  • Create a business account
  • Contact our sales team
• Business Information:For corporate clients, we may also collect:
  • Company registration and tax identification numbers
  • Authorized representative details
• Transaction Records: Purchase history, warranty claims, and service interactions.

B. Data Collected Automatically

Our systems gather technical information to enhance security and user experience:

• Device & Browser Data: IP address (general location), browser type, and operating system.
• Usage Analytics: Pages visited, time spent on product pages, and interaction patterns. (Anonymized after 12 months)

Note: This data is anonymized after 12 months.

C. Cookies & Tracking Technologies

We use cookies responsibly:

Cookie Type	Purpose	How to Manage
Essential	Login sessions, order processing	Required for site functionality
Analytics	Measure website traffic	Opt-out via browser settings
Preferences	Language selection (Nepali/English)	Adjust in account settings

2. How We Use Your Information

Primary Purposes

• Order Fulfillment: Processing purchases, managing warranties, and providing customer support.
• Business Communications: Sending order confirmations, delivery updates, and relevant product announcements.
• Security & Compliance: Preventing fraud and complying with Nepali regulations.

Legal Bases for Processing

Under Nepal’s data protection principles, we process data based on:

• Contractual necessity (for order processing)
• Legitimate business interests (for service improvement)
• Legal obligations (tax and audit requirements)

3. Data Sharing Practices

With Service Providers

We share minimal necessary data with:

• Payment processors (e.g., local banks and digital payment gateways)
• Logistics partners (for delivery purposes only)
• IT infrastructure providers (with strict confidentiality agreements)

Legal Disclosures

Information may be disclosed when required by:

• Nepali government authorities
• Court orders under applicable laws

4. Your Rights & Choices

You have the right to:

• Access Your Data: Request a copy of your purchase history.
• Correct Inaccuracies: Update outdated contact or company information.
• Request Deletion: Ask for the removal of non-essential personal data.

To exercise your rights: Email info@neoteric.com.np with your full name, contact details, specific request, and verification documents. We respond within 15 business days.

5. Data Security Measures

• Protection Protocols

  • Encryption: All online transactions use TLS 1.2+ encryption.
  • Access Controls: Strict role-based access to sensitive data.

• Physical Security

  • Secure server locations in Nepal with 24/7 monitoring.
  • Paper records are stored in access-controlled facilities.

Breach Notification: If a data breach occurs, affected parties will be notified within 72 hours.

6. Data Retention Periods

We retain data only as long as necessary:

Data Type	Retention Period	Reason
Business contracts	7 years	Tax compliance
Website analytics	1 year	Anonymized afterward
Customer inquiries	2 years	Service quality

7. International Data Transfers

While most data remains in Nepal, some scenarios require limited cross-border transfers:

• Cloud storage backups (encrypted and secured)
• Global warranty systems (product serial numbers only)

All transfers comply with Nepali data protection standards.

8. Children’s Privacy

Our services are intended for business clients and adults (18+) . We do not knowingly collect data from minors.

9. Policy Updates

Changes will be communicated via:

• Website notices for 30 days
• Email alerts (for account holders)